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About American Van Lines

American Van Lines is a company that specializes in long-distance moves. Additionally, it offers relocation packages for international, military, corporate, and specialty relocation needs. AVL is a federally registered, full-service moving company. American Van Lines can complete your residential or commercial relocation from start to finish, including packing, loading, unloading, storage, and furniture reassembly.

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  • Local moves are only available in three states.
" ["strengths_content"]=> string(277) "
  • Flat-rate pricing
  • Newsweek 2019 winner for America’s Best Customer Service
  • Binding estimates
  • Background-checked movers
  • Certified piano and antique movers
  • Price matching
" ["section_1"]=> string(453) "

Benefits

American Van Lines has been in business since 1995. It is a family-owned company with multiple branch locations across the country. AVL is a licensed and insured moving company, registered with the Department of Transportation. The AMSA ProMover stamp of approval illustrated by the ProMover logo provides their customers with reassurance that they are within ethical guidelines and operate at the highest standards of quality.

" ["section_2"]=> string(1835) "

American Van Lines is licensed by the Federal Motor Carrier Safety Administration to provide residential, corporate, commercial, and military moving services, including packing, crating, and storage facilities during the moving process.

  • Corporate relocation: If a business is paying for a work-related employee move, American Van Lines can coordinate to make their relocation a pleasant experience.
  • Military moving: AVL offers free in-home estimates, valuation insurance options, full-service packing and transportation, U.S. military-approved storage facilities, and online shipment tracking.
  • Storage facilities: AVL is licensed to provide private storage compartments inside fireproof and stormproof buildings with 24-hour security surveillance cameras. The storage units sit in a climate-controlled environment, which helps preserve the condition of furniture, machines, antiques, fine art pieces, and other delicate items. Storage vaults are also available for high-value items.
  • Piano and antiques moving: AVL’s moving specialists are trained in the proper handling of pianos throughout the moving process. They can disassemble and reassemble pianos of all types, including grand, vertical, electrical, or digital pianos. The company’s movers also have experience protecting antique and fine art collections.
  • Packing and crating: AVL provides a full packing and crating services. Moving specialists secure all household items with top-quality crating and custom boxes. Mattress boxes, wardrobe boxes, mirror cases, and other supplies are available.
" ["section_3"]=> string(3212) "

Flat-rate pricing

Unlike most other companies, American Van Lines charges customers using a flat-rate pricing system. Once you submit your inventory to AVL, the company will review it, calculate how much it will cost to ship everything (based on factors like distance, gas prices, and shipment weight), and send you an estimate.

Once you have this estimate and you agree to the terms, your price will not change—as long as you don’t add anything to your shipment after your inventory is submitted.

Few companies use this business model for one very simple reason: they can lose money if a job takes longer than expected.

Flat-rate pricing is generally much better for the consumer (you) for two reasons:

  1. You know exactly what you’re going to pay from start to finish (no additional fees or surprise charges at the end of the move).
  2. You might get your stuff ahead of schedule since flat-rate pricing motivates companies to work a little quicker and more efficiently to turn a larger profit.

Of course, this does mean that if your move goes quicker than projected, you’ll still pay the same amount. This makes flat-rate pricing a bit of a double-edged sword, but we think that up-front pricing and the possibility of quicker shipments are definitely worth it.

pricing

Exceptional customer service

The fact that AVL rose to the top in a survey of real-life customers is a testament to the company’s high customer service standards, and while this is certainly a noteworthy accolade, we wanted to dig a little deeper.

They have an impressive number of customers praising the speed, efficiency, professionalism, and friendliness of AVL’s movers and customer service representatives.

While there were also a few negative reviews, the consensus among AVL customers was overwhelmingly positive.

" ["section_4"]=> string(0) "" ["step_1_description"]=> string(13) "Get in touch." ["step_2_description"]=> string(21) "Receive a free quote." ["step_3_description"]=> string(15) "Book your move." ["section_5"]=> string(334) "

Summary

American Van Lines provides local and long-distance relocation services for residential and commercial clients. It offers partial and full packing and crating services and is able to transport specialty and high-value items. American Van Lines is family-owned and operated and has been in business since 1995.

" ["testimonials"]=> array(1) { [0]=> array(6) { ["testimonial_text"]=> string(785) "We were moving from North Carolina back to Florida where we came from and I went online and looked for a moving company. American Van Lines was very good, and the guy who came in to pick up our furniture and deliver it was awesome. Every time I called, I had a different guy who helped me with the move. Then in the end, I got a guy who stuck with me. He was just a little hard to get a hold of and to get them to respond back. When it was getting closer, I was getting a little bit nervous, but he did call back. The moving crew was awesome. Everything came back in time. I was given a quote of being there later and they were here on the 2nd to bring out our stuff. If anybody ever asked me and they were moving and they wanted to use a company, I would recommend American Van Lines." 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American Van Lines offer full-service moving that takes care of every aspect of your relocation. From dismantling furniture, to packing, transporting and reassembling your furniture at delivery, they are able to handle it all. With free moving quotes and guaranteed pricing you can feel confident about your options.

" ["pros_list"]=> string(168) "
  • Flat-rate pricing
  • Binding estimates
  • Background-checked movers
  • Certified piano and antique movers
  • Price matching
" ["cons_list"]=> string(135) "
  • Constant phone calls
  • No online quotes
" ["click_counter"]=> string(1) "0" }

American Van Lines Review

logo
4.3 4.5 stars
EXCELLENT

About American Van Lines

American Van Lines is a company that specializes in long-distance moves. Additionally, it offers relocation packages for international, military, corporate, and specialty relocation needs. AVL is a federally registered, full-service moving company. American Van Lines can complete your residential or commercial relocation from start to finish, including packing, loading, unloading, storage, and furniture reassembly.

consumer advocate
yelp
Consumer Affairs

Strengths and Weaknesses

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  • Flat-rate pricing
  • Newsweek 2019 winner for America’s Best Customer Service
  • Binding estimates
  • Background-checked movers
  • Certified piano and antique movers
  • Price matching
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  • Local moves are only available in three states.

Benefits

American Van Lines has been in business since 1995. It is a family-owned company with multiple branch locations across the country. AVL is a licensed and insured moving company, registered with the Department of Transportation. The AMSA ProMover stamp of approval illustrated by the ProMover logo provides their customers with reassurance that they are within ethical guidelines and operate at the highest standards of quality.

American Van Lines is licensed by the Federal Motor Carrier Safety Administration to provide residential, corporate, commercial, and military moving services, including packing, crating, and storage facilities during the moving process.

  • Corporate relocation: If a business is paying for a work-related employee move, American Van Lines can coordinate to make their relocation a pleasant experience.
  • Military moving: AVL offers free in-home estimates, valuation insurance options, full-service packing and transportation, U.S. military-approved storage facilities, and online shipment tracking.
  • Storage facilities: AVL is licensed to provide private storage compartments inside fireproof and stormproof buildings with 24-hour security surveillance cameras. The storage units sit in a climate-controlled environment, which helps preserve the condition of furniture, machines, antiques, fine art pieces, and other delicate items. Storage vaults are also available for high-value items.
  • Piano and antiques moving: AVL’s moving specialists are trained in the proper handling of pianos throughout the moving process. They can disassemble and reassemble pianos of all types, including grand, vertical, electrical, or digital pianos. The company’s movers also have experience protecting antique and fine art collections.
  • Packing and crating: AVL provides a full packing and crating services. Moving specialists secure all household items with top-quality crating and custom boxes. Mattress boxes, wardrobe boxes, mirror cases, and other supplies are available.

Flat-rate pricing

Unlike most other companies, American Van Lines charges customers using a flat-rate pricing system. Once you submit your inventory to AVL, the company will review it, calculate how much it will cost to ship everything (based on factors like distance, gas prices, and shipment weight), and send you an estimate.

Once you have this estimate and you agree to the terms, your price will not change—as long as you don’t add anything to your shipment after your inventory is submitted.

Few companies use this business model for one very simple reason: they can lose money if a job takes longer than expected.

Flat-rate pricing is generally much better for the consumer (you) for two reasons:

  1. You know exactly what you’re going to pay from start to finish (no additional fees or surprise charges at the end of the move).
  2. You might get your stuff ahead of schedule since flat-rate pricing motivates companies to work a little quicker and more efficiently to turn a larger profit.

Of course, this does mean that if your move goes quicker than projected, you’ll still pay the same amount. This makes flat-rate pricing a bit of a double-edged sword, but we think that up-front pricing and the possibility of quicker shipments are definitely worth it.

pricing

Exceptional customer service

The fact that AVL rose to the top in a survey of real-life customers is a testament to the company’s high customer service standards, and while this is certainly a noteworthy accolade, we wanted to dig a little deeper.

They have an impressive number of customers praising the speed, efficiency, professionalism, and friendliness of AVL’s movers and customer service representatives.

While there were also a few negative reviews, the consensus among AVL customers was overwhelmingly positive.

How it works

step 1

Get in touch.

step 2

Receive a free quote.

step 3

Book your move.

We were moving from North Carolina back to Florida where we came from and I went online and looked for a moving company. American Van Lines was very good, and the guy who came in to pick up our furniture and deliver it was awesome. Every time I called, I had a different guy who helped me with the move. Then in the end, I got a guy who stuck with me. He was just a little hard to get a hold of and to get them to respond back. When it was getting closer, I was getting a little bit nervous, but he did call back. The moving crew was awesome. Everything came back in time. I was given a quote of being there later and they were here on the 2nd to bring out our stuff. If anybody ever asked me and they were moving and they wanted to use a company, I would recommend American Van Lines.

Consumer Affairs

Jennifer of Hope Mills

9/7/2021

5.0 5 stars

Summary

American Van Lines provides local and long-distance relocation services for residential and commercial clients. It offers partial and full packing and crating services and is able to transport specialty and high-value items. American Van Lines is family-owned and operated and has been in business since 1995.

Our Rating System

The research we do is based on reviews that come from verified users just like yourself. We may use our own reviews as well as third-party reviews to establish the star rating for all the companies on our website. Our team constantly works in monitoring new reviews and incorporating them into the overall rating of all the businesses listed on our website.